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Most of us have seen, at one time or another, the If Cars Were Like Computers joke. You've probably seen it fifty times, forwarded endlessly through email from friends and co-workers who like to forward this sort of thing.
This document was good for a mild chuckle back in 1997 or whenever it was, but interestingly, the car-vs-computer analogy is in fact used quite often among the technorati, often to simplify concepts to the inept users, and the analogy tends to hold up.
Everywhere I go, I hear and see the same complaints and mistakes made by lusers: Their computer seems slower than it should be. They get tons of pop up ads. They can never find anything on their hard drive. Their computer crashes all the time. Why can't "those computer guys" figure out how to make computers more reliable?
People accept it as a given that in order to own and drive a car (and expect it to actually work), there are things to be learned, procedures to follow, and maintainance to be performed. You have to learn the rules of the road and how to operate the vehiecle. You have to get the oil changed every so often. If you see the "check engine" light come on, that probably means something is wrong. If your car is making an odd noise, that probably means something is wrong. You have to put gas in the car, and the gas goes in a certain place. If you want to avoid getting screwed, you should know a few of the very basics of how cars work, if for no other reason than you'll be able to accurately describe the problem to the mechanic. The list goes on.
Yet for some reason, this line of thinking does not carry over to computers. People expect that they should be able to sit down at a computer and have it Just Work, no matter what they do to it, without learning anything about how it works, and if something goes wrong, it's the fault of "those crazy computers" (must be said with a vacant yet knowing smile and a slight shake of the head or eyeroll).
In the spirit of the analogy I would like to offer some of the most common user complaints, and we shall see how these complaints translate over into the world of automobiles and driving.
COMPLAINT: "My computer seems too slow."
CAUSE: This is sometimes because the user installed XP, which has a much larger resource footprint than previous versions of Windows, on a slow computer without much memory. But more often, it's because they're running about ten billion things at once - three instances of MS Office, fifteen email windows, AIM, five IE windows, mp3 playback, and they have a systray full of crap that loaded on startup (Quicktime, RealPlayer, and god knows what else), none of which they're using, and all of which are just hogging memory and processor time.
IF IT WERE A CAR: "I'm hauling half a ton of bricks behind my car, which I don't really need, and I don't understand why it's slow."
SOLUTION: First, know the limitations of your computer. You wouldn't expect your Geo Metro to be able to haul a heavy trailer very well, and you shouldn't expect your slow computer to run heavy operating systems very well. Second, if you aren't using it, turn it off. Check your system tray - that's the thing next to the clock - and see how many little icons there are. Do you really need RealPlayer and Quicktime running all the time? No, in fact, you very rarely need them, and when you do, they'll load anyway - so turn them off and keep them off. Use some common sense - if you aren't using it, you don't need it. Disable it or remove it from the startup group.
COMPLAINT: "My IE homepage changed for no reason."
CAUSE: Duplicitous spam tactic - visit certain sites, and when you leave, they'll ask "Would you like to change your homepage to www.whatever.com?" The user clicks Yes, and the next time they start IE, instead of going to Yahoo or Google or Hotmail or whatever they normally have, it goes to the spammer site.
IF IT WERE A CAR: "Some crazy bum on the street, whom I've never met, asked if he could get in my car and change all the radio presets. I said sure, no problem, so he did. Now all my radio presets are changed! I don't get it!"
SOLUTION: Don't click "yes" when pages ask you if you'd like to install this or change that, unless you really do, and you know exactly what it's trying to do and whether or not you need it done.
COMPLAINT: "I get lots of pop up ads / weird advertisements out of nowhere."
CAUSE: They usually don't mean the banner ads and so forth that many webpages have (which can be blocked, incidentially, in a variety of ways). What they mean is an excess of pop up ads, sometimes when they're not even actively surfing the Web, or Bonzi Buddy / Gator type garbage. The cause of this complaint is almost always because this user clicks "Yes" to anything and everything - no matter what asks to install itself, this user lets it. They'll download anything that looks even remotely interesting, install it, and forget about it. They have no idea what it does, where it came from, who wrote it, or anything about it. They'll click on any link, anywhere, and do whatever it says. "Free screensavers", "free mouse cursors", "Bonzi Buddy", "Weatherbug" - you name it, they'll install it. This kind of nonsense, in addition to transmitting personal information to unknown third parties, also contributes to the above problem of "My computer seems slow."
IF IT WERE A CAR: "I went to get my oil changed the other day, and the guy said he'd change it, but only if I would let him dump the contents of his trash can into my backseat. I told him he could, and now my car smells. I don't get it."
SOLUTION: If you don't know exactly what it is, what it does, and why you need it... don't install it. Realize the fact that nine-tenths of the "free" crap out there (barring open source software and the like) is "free" because it confers some benefit to someone else, in the form of information about you for advertising purposes. You don't need this crap, and you sure as hell don't need spammers and advertisers peering into your computer. Yes, it really is that simple: If you don't know what it is, and don't need it, don't touch it.
COMPLAINT: "It's so hard to find anything."
CAUSE: Almost universally caused by the user having absolutely no concept of file organization. They have a desktop full of files, some of which are actual files but some of which are things like "Untitled Document [1].doc" or "New Zip File.zip". Some of their files are in "My Documents", others are in "My Shared Folder", or on the root of c:\ , or in about a thousand other places they don't belong.
Yes, that's right - certain things go in certain places. This simple concept has eluded most users, who can't be fucked to put files where they belong, instead opting to use whatever convenient area they happen to see first, and then whinge that things don't work.
IF IT WERE A CAR: "I shouldn't have to know all this 'car stuff' just to put gas in the car. It's easier to just crank down the window and pump the gas inside, or spray it around the car. I don't understand why it doesn't work when I do that. It's stupid that the gas should go in a certain place."
SOLUTION: Make folders in your "My Documents" folder and label them according to how you'd like things organized. "Text", "Movies", "Music", "Pictures", and so forth. Then put your files in these folders and keep them there. Presto - Windows automatically alphabetizes your folders so you can find anything. Want to play a song? You know it's in "Music" and since it's in alphabetical order, you can find it quickly. Need to find a paper you were working on? Instead of hunting around five folders in five locations, you'll know it's in "Text" and can find it instantly. Your desktop is not for storing files, ever, under any circumstances. Period.
COMPLAINT: "This guy I know, who works with computers for a living and really knows his stuff, sometimes gets annoyed with me when I ask him about stuff."
CAUSE: "Computer guys" may like computers and may know computers but they do not want every interaction to involve computers. More than likely, he'll be happy to answer a few questions from time to time, but treat him like free tech support - especially when the problems are easily avoidable cases of user error or idiocy - and he'll swiftly get annoyed.
IF IT WERE A CAR: "I know a mechanic, and he gets annoyed when I ask him to come to my house and fix my car for free in his spare time. All I want him to do is bang out these dents I caused when I ran into some shopping carts, and maybe replace the fuel injector. I don't get it - doesn't he like cars?"
SOLUTION: Just because a mechanic likes cars doesn't mean he wants to spend his spare time fixing yours, for free. The same goes for computer techs or people who "know computers" - they'll answer questions now and then but don't expect them to fix your crap just because you asked.
These are just a few out of dozens upon dozens of examples that could be made. If computers were cars, people would buy the most expensive, top-of-the-line model they could find, and then complain that it's too hard to use and doesn't work right because they never change the oil, haven't gotten a tune up in five years, forget to put gas in it, don't bother obeying traffic lights and other road rules, steer only when they feel like it, let any bum off the street open the hood and do whatever he wants to their engine, don't wash it, ignore symptoms like warning lights and strange noises, never shift above third gear, let other people empty their trash into it, always tow a trailer behind them full of stuff they don't need or want, and when it all gets to be too much, they'd ask their mechanic friend to spend his weekend fixing it for them.
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