"That which is overdesigned, too highly specific, anticipates outcome; the anticipation of outcome guarantees, if not failure, the absence of grace."
-- William Gibson, All Tomorrow's Parties
Customer service.

My away msg until a few minutes ago:

I like companies who "live test" their BRAND NEW power backup system by pulling the mains on the customer racks. I'm in New Jersey right now, bringing up a couple machines that didn't take too fucking kindly to a hard reboot. Thanks, hostremote.net, for your awesome service! If you were answering your support line I'm sure you would have plenty of useful word-sounding noises to make at me!

Not. Happy.

How do I know they did the above? Well, the uptimes on all the machines I have there are the same! Hmm!

And it killed hastur as well, which was just hosting a couple small CVS/SVN repos. So hastur is now sitting on my floor getting hacked on instead of in Jersey hosting things. Now I get to figure out where to put the crap that was on this machine -- because it is not going back to them.

Had to go to New Jersey with a hangover and fix stuff. Rage.

February 19, 2006 3:40 PM